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Privacy Policy

Your Privacy Matters to Us

Last updated: February 2025

Information We Collect

At delyvaxinora, we collect information that helps us provide better economic education and financial insights. This happens when you interact with our platform, subscribe to our content, or participate in our learning programs.

Types of Data We Gather

Personal Details Learning Preferences Usage Analytics Communication History Technical Information Educational Progress
  • Account Information: Name, email address, phone number, and educational background when you register for our programs
  • Learning Data: Course progress, quiz results, areas of interest, and time spent on different economic topics
  • Technical Data: IP address, browser type, device information, and how you navigate through our educational content
  • Communication Records: Messages you send us, feedback on courses, and responses to surveys about economic education
  • Payment Information: Billing details for paid courses, though credit card numbers are processed by secure third-party providers

How We Use Your Information

We use your information to create a personalized learning experience and help you understand complex economic indicators more effectively. Everything we do with your data serves the purpose of improving your financial education.

  • Customize course recommendations based on your learning progress and interests in economic topics
  • Send you relevant updates about new content covering Australian and global economic indicators
  • Provide technical support and respond to questions about financial concepts or platform usage
  • Improve our educational content by analyzing which topics students find most challenging
  • Process payments for premium courses and maintain accurate billing records
  • Comply with Australian Privacy Principles and educational reporting requirements
  • Prevent fraud and maintain the security of our learning platform

Legal Basis for Processing: Under Australian privacy law, we process your information based on consent, contract performance, legitimate interests in providing quality education, and legal obligations. You can withdraw consent at any time, though this might limit access to certain features.

Data Sharing and Third Parties

We're selective about who we share information with. Most of the time, your data stays within our educational platform. When we do share information, it's always to improve your learning experience or meet legal requirements.

Educational Partners

We work with universities and research institutions to develop better economics curricula. We may share anonymized learning data to improve educational outcomes across the industry.

Service Providers

Payment processors, email service providers, and cloud hosting companies help us run the platform. They're contractually bound to protect your information and can only use it for specified purposes.

Legal Requirements

Australian law sometimes requires us to share information with government agencies, courts, or law enforcement. We'll only do this when legally obligated and will notify you unless prohibited.

Business Transfers

If delyvaxinora is acquired or merges with another company, your information might be transferred. We'll notify you beforehand and ensure the new entity follows the same privacy standards.

Your Privacy Rights

Australian privacy law gives you significant control over your personal information. You have the right to know what we're doing with your data, correct mistakes, and even have it deleted in many cases.

  • Access Right: Request a copy of all personal information we hold about you, including learning records and communication history
  • Correction Right: Ask us to fix incorrect or outdated information in your profile or educational records
  • Deletion Right: Request deletion of your account and associated data, though we might retain some records for legal or educational research purposes
  • Portability Right: Get your learning data in a format that can be transferred to other educational platforms
  • Restriction Right: Limit how we process your information while disputes are being resolved
  • Objection Right: Opt out of marketing communications or data processing based on legitimate interests

How to Exercise These Rights: Email us at help@delyvaxinora.com with your request. We'll verify your identity and respond within 30 days. Most requests are free, though we might charge reasonable fees for excessive or repetitive requests.

Data Security Measures

How We Protect Your Information

We take data security seriously and use multiple layers of protection to keep your information safe. Our approach combines technical safeguards with strict access controls and regular security assessments.

  • All data is encrypted during transmission using TLS 1.3 and at rest using AES-256 encryption
  • Access to personal information is limited to authorized staff who need it for educational support
  • We conduct regular security audits and penetration testing to identify potential vulnerabilities
  • Payment information is processed through PCI DSS compliant third-party providers
  • Our servers are hosted in secure Australian data centers with physical access controls
  • We maintain detailed logs of data access and regularly review them for suspicious activity
  • Staff undergo privacy training and sign confidentiality agreements

Data Breach Response: If a security incident occurs that might affect your personal information, we'll notify you within 72 hours and explain what happened, what data was involved, and what steps we're taking to fix the problem.

Data Retention and Deletion

We don't keep your information forever. Our retention periods are based on how long we need the data to provide educational services, comply with legal requirements, and improve our programs.

Retention Schedules

  • Active Account Data: Maintained while your account is active plus 3 years after last login
  • Learning Records: Course completion certificates and transcripts kept for 7 years for verification purposes
  • Payment Records: Billing information retained for 7 years to comply with Australian taxation requirements
  • Marketing Communications: Contact preferences maintained until you unsubscribe or request deletion
  • Technical Logs: Server logs and security data kept for 2 years for system maintenance and fraud prevention
  • Research Data: Anonymized learning analytics may be retained indefinitely for educational research

When retention periods expire, we securely delete or anonymize the information. Deletion involves overwriting data multiple times to ensure it cannot be recovered. You can request early deletion of most information, though some records might be retained for legal compliance.

International Data Transfers

While we primarily store data in Australia, some information might be transferred internationally when we work with global educational partners or use cloud services with international infrastructure.

  • Primary data storage occurs in Australian data centers subject to local privacy laws
  • Some cloud services may temporarily process data in other countries with adequate privacy protection
  • Educational research partnerships may involve sharing anonymized data with international institutions
  • Customer support tools might store communication records on servers in countries with equivalent privacy standards
  • All international transfers are protected by appropriate safeguards such as standard contractual clauses

Before transferring personal information internationally, we ensure the receiving country has adequate privacy protections or implement additional safeguards like encryption and contractual protections.

Privacy Questions & Contact Information

Privacy Officer delyvaxinora Financial Education
Address: 12 Musgrave St, Mosman NSW 2088, Australia
Email: help@delyvaxinora.com
Phone: +61 2 6126 5300

If you're not satisfied with our response to privacy concerns, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.